Support Channels

  • 1 hour ticket response time

  • An Intuitive Help Section

  • The Help Center section included in your Online Control Panel features a selection of help articles and regularly asked questions. Aimed towards solving any common problem that you may possibly have, they are written by our support team of expert technicians.

  • Top quality support service

  • Instructional Video Clips

  • If you’d rather see how a task is completed or how an issue is fixed, instead of just reading about it, have a look at our collection of step–by–step video tutorials. They address various different issues and will help you swiftly learn how to work with the Online Control Panel.

  • Intuitive help center

  • A One–Hour Ticket Response Guarantee

  • Our semi–dedicated servers are backed up by a 24x7x365 tech support service and feature a 60–minute support ticket response time guarantee. Our knowledgeable technical support engineers will be available to you 24–7–365 and will fix any problem that you may possibly stumble upon within maximum 60 minutes after the ticket submission. Normally, a response will be given to you within 20 minutes.