Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center

  • The Help Center section incorporated into your Web Site Control Panel offers a selection of help articles and commonly asked questions. Aimed toward solving any common problem that you could come across, they are compiled by our support team of skilled technicians.

  • Top quality support service
  • Instructional Video Clips

  • If you want to see how a task is completed or how an issue is addressed, rather than just reading about it, take a look at our collection of instructional video tutorials. They cover plenty of different topics and will help you swiftly find your way around the Web Site Control Panel.

  • Intuitive help center
  • A 1–Hour Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a round–the–clock help desk service and come with a 60–minute ticket response guarantee. Our well–trained support engineers will be available around the clock and will remedy any issue that you may possibly face within maximum one hour after the ticket submission. In most instances, a response will be provided to you within 20 minutes.