Tech Support Channels
A Sixty–Minute Support Ticket Response Guarantee
All your support requests will be responded to within maximum 60 min after the ticket or e–mail has been received. If your issue needs further assistance from an admin, we’ll forward the ticket or the e–mail to the person on duty, right away and will leave a note to notify you that more time will be required for finding a solution. And if you make use of the Optional Managed Services package, all of the server administration tasks included there will be carried out whenever you desire.
An Excellent Help Desk Service
- We will be available to you 24–7–365 to respond to any queries that you may have connected with our Online Control Panel or any of the apps that we have preinstalled for you on the dedicated web hosting server. If you also require support with server admin procedures, consider our Optional Managed Services package, which includes data backup disk space, Operating System updates every week, server monitoring and rebooting services, plus installation and troubleshooting services.
An Intuitive Help Section
Each Linux dedicated hosting server comes with our free–of–charge Online Control Panel, which offers a detailed knowledge base and a group of how–to video tutorials. Whenever you require assistance with the Online Control Panel, just click the Videos or Help buttons in the top right corner.