Client Support Channels
A 1–Hour Ticket Response Guarantee
We provide a one–hour response time warranty for every support ticket or email that you submit to our client service team. We’ll swiftly respond to all the typical enquiries and forward the issue to our admins if any additional assistance is needed. If you make use of our Optional Managed Services package, we will execute any of the included server management tasks at a time that has been agreed upon earlier.
A First–Class Client Care Service
We will be available to you 24–7 to answer any inquiries that you may have related to our Web Site Control Panel or any of the apps that we have pre–installed for you on the dedicated web hosting server. If you also need assistance tackling server admin procedures, you can examine our Optional Managed Services package, which includes backup disk storage space, weekly OS updates, server monitoring and restarting procedures, as well as installation and troubleshooting services
A User–Friendly Help Area
Our Web Site Control Panel has been installed by default for each Linux dedicated servers hosting package. Among its functions is a rather time and effort–saving integrated knowledgebase that will guide you step by step on how to use it. The majority of instructional articles in addition video versions that show all the tasks that you can carry out in a very illustrative way. You will find the instructional articles and the video tutorials in the top right corner of each section of the Web Site Control Panel.