A 99.9% Server Uptime
We have set up our cloud web hosting system using dependable hardware and significantly tweaked software. Our sysadmins have installed a tweaked version of SELinux on our physical servers to ensure maximum safety and stability. We have added a number of denial–of–service prevention appliances coupled with highly efficient firewalls to make sure our network is impenetrable and safe.
Our Linux cloud web hosting packages plans come with a 99.9% server uptime guarantee. And no matter which datacenter you choose, the uptime guarantee remains unchanged.
A 99.9% Network Uptime
When you develop your very own cloud hosting system, it’s very important to also set up your own network infrastructure. That is why we built a custom–configured internal network in each one of our data center facilities. Relying on top–drawer Juniper routers and switches, our internal network allows for astonishingly fast data transmission speeds and is also fully redundant.
Thus, you will take advantage of a 99.9% network uptime in our datacenter in the US, in our datacenter in the UK, in our datacenter in FI, in our datacenter in East Europe and in our datacenter in AU, no matter which hosting solution you’ve selected.
A 30–Day Money–Back Guarantee
We offer a 30–day money–back guarantee with all our cloud hosting packages. If you’re not very pleased with our web hosting services, or if you think that they are insufficient, or if you decide that you require a Linux VPS web hosting packages instead of a cloud hosting plan – we will give you your money back, no questions asked.
All domain name registrations are non–refundable, but you’ll continue to maintain full control of your domains even if you close your account with us.
24/7 Technical Support
We have punctiliously selected each single member of our 24x7 support staff to make sure that we can offer the best support that you can possibly get. Each of our tech support engineers has several years of experience working with web hosting accounts behind his back, so they know very well what they are doing. Besides, they’re available 24x7 – you can get in touch with them at any time and they will reply back to you as fast as possible.
Their average support ticket response time is below 20 minutes, whereas with other web hosting vendors you need to wait around for days. Plus, we offer a 1–hour response time guarantee. Regardless of what happens, your enquiries will be replied to within 60 minutes.