Despite the fact that this isn't the most importantfactor to identify a dependable shared hosting provider from a bad one or a reseller from a real supplier, the option to call and talk with a live person is a sign that you are not working with a one-person service provider and that you'll be able to get in touch with somebody if you're looking for assistance. The telephone support for hosting services may vary from basic to experienced, thus the issues that can be resolved with a call differ based on the specific supplier. Generally, these issues are more basic and include billing or 1st level tech issues because more complex issues generally need a support ticket where both you and the system administrators can follow what's going on with a particular situation. Nevertheless, having the option to phone call your service provider will save you considerable time and efforts for the multitude of small issues that may eventually appear at the time you manage your website hosting account.

Phone Support in Shared Hosting

In case you choose to buy one of our Linux shared hosting, you can connect with our customer support crew over the phone for 14 hours a day. We will assist you in choosing the best package for your websites because we think that it's better to discuss this kind of issues with a live person. In case you already have an account, we can assist you with any sales/billing questions and general matters, even with some technical problems that don't need a lot of time or escalation to a system administrator as it will be more appropriate to open a ticket for time-consuming troubles and have the correspondence in one place. We have telephone numbers in the United States, the United Kingdom and Australia, so you'll be able to call the one you prefer and talk with one of our agents.

Phone Support in Semi-dedicated Hosting

With 14 hours-a-day phone support, you can be certain that there is always somebody to assist you when you have any queries about the semi-dedicated server plans that we provide. Whether you wish to learn more about the plans, you have a billing issue or some general issue, you can just give us a call. Despite the fact that some more complex issues could require a ticket to give some time to our technical support crew to investigate, we are able to assist you with a range of technical questions over the phone as well, saving you precious time and efforts. Since we have data centers on 3 continents - in the USA, Great Britain and Australia, we have local telephone lines in these countries as well. If you are in a different country, we also have a global number where you're able to contact us.