One-Hour Response Guarantee in Shared Hosting
In case you are using one of our Linux shared hosting and you have a query or chance upon some obstacle, you can touch base with us 24/7/365 by submitting a helpdesk ticket or by sending an e-mail and we will make certain that you receive a reply in less than 1 hour. In case the issue can be sorted out, we will do it before we get back to you, whilst in case there’s something that you have to do on your end, we’ll provide you with all the needed information – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a reply within only half an hour, so waiting around for hours on end or even for more than a day to receive support is something inconceivable. Our sixty-minute reply time guarantee is valid for any question that you might have – technical, billing or general.
One-Hour Response Guarantee in Semi-dedicated Hosting
We guarantee that if you submit a trouble ticket via your hosting Control Panel or write an email relating to your semi-dedicated server, you will have a reply within less than one hour. You can get in touch with us whenever you want in regards to technical, billing or general matters and due to the fact that we will be at your service 7 days a week, you will always obtain support right on time. Depending on the specific issue or question, we’ll provide you with more details, fix the complication if it’s been caused by something within our reach or inform you what actions to take in case you need to alter some setting for a web application that we can’t access. You can forget about waiting around for an entire day for each single reply. In reality, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.