Should you ever experience a problem with your site and be unable to deal with it on your own, ask the web hosting provider’s tech support staff to assist you to get the site back online. A timely resolution would be best, but a lot of hosting companies answer within 24 hours and even more, especially if you’re doing business with a hosting reseller. Even if the problem can be easily solved, your website may not function properly or may not be accessible whatsoever for a prolonged time period, so you may lose potential clients because it’s highly unlikely that anyone will be willing to return to an inoperative website. That’s why, you should make certain not only that you can get in touch with your hosting provider, but also that they can answer and help you in a timely fashion. If a web app update doesn’t proceed smoothly or if you delete something unintendedly, for example, the site should be restored swiftly in order to prevent long downtime.

One-Hour Response Guarantee in Shared Hosting

In case you are using one of our Linux shared hosting and you have a query or chance upon some obstacle, you can touch base with us 24/7/365 by submitting a helpdesk ticket or by sending an e-mail and we will make certain that you receive a reply in less than 1 hour. In case the issue can be sorted out, we will do it before we get back to you, whilst in case there’s something that you have to do on your end, we’ll provide you with all the needed information – what settings to check, what workable solutions to try out, etc. Typically, you’ll get a reply within only half an hour, so waiting around for hours on end or even for more than a day to receive support is something inconceivable. Our sixty-minute reply time guarantee is valid for any question that you might have – technical, billing or general.

One-Hour Response Guarantee in Semi-dedicated Hosting

We guarantee that if you submit a trouble ticket via your hosting Control Panel or write an email relating to your semi-dedicated server, you will have a reply within less than one hour. You can get in touch with us whenever you want in regards to technical, billing or general matters and due to the fact that we will be at your service 7 days a week, you will always obtain support right on time. Depending on the specific issue or question, we’ll provide you with more details, fix the complication if it’s been caused by something within our reach or inform you what actions to take in case you need to alter some setting for a web application that we can’t access. You can forget about waiting around for an entire day for each single reply. In reality, in the majority of cases we respond to emails and tickets within no more than 20-25 minutes.