In case you have ordered a web hosting plan and you’ve got some inquiries relating to a particular function/feature, or if you have stumbled upon a certain obstacle and you need assistance, you should be able to contact the respective customer service team. All hosting providers deploy a ticketing system no matter if they offer other means of contacting them along with it or not, due to the fact that the fastest way to tackle an issue most often is to submit a ticket. This model of correspondence makes the replies sent by both sides easy to follow and allows the support engineers to escalate the case if, for example, an administrator should get involved. Usually, the ticketing system is part of the billing account and is not directly linked to the hosting space, which implies that you have to have at least two separate accounts to contact the help desk support staff and to actually administer the hosting space. Constantly switching from one account to another might often be a drag, not to mention the fact that it takes a very long period of time for the vast majority of web hosting providers to process the tickets themselves.

Integrated Ticketing System in Shared Hosting

In stark contrast with what you may find with many other web hosting companies, the ticketing system that we are using with our Linux shared hosting is included in the Hepsia Control Panel, which comes with all hosting accounts. You won’t have to remember several login credentials, as you’ll be able to manage your tickets and the hosting account itself in a single place. So, if you’ve got a query or confront a complication, you can touch base with our tech support staff momentarily. Our ticketing system features a clever search functionality. This goes to say that even if you’ve opened many tickets over the years, you’ll be able to track down the one that you want without any hassles. Plus, you can read knowledge base instructions for handling commonly met difficulties.

Integrated Ticketing System in Semi-dedicated Hosting

In case you have opened a semi-dedicated server account with our company and you wish to touch base with our tech support team representatives, you will be able to open a ticket directly from your Hepsia hosting Control Panel instead of going through a completely different help desk support platform as you’ll need to do with the majority of web hosting providers out there. Our integrated trouble ticket system will enable you to submit a new ticket with no effort and to search through older tickets using a clever search box. You will also be able to read the applicable knowledgebase articles that our system will present to you on the basis of the problem category that you pick for your new ticket. You can perform all of these activities without logging out of your Hepsia Control Panel at any time, so in case you encounter any issue or have an inquiry, you can touch base with our support engineers and solve the issue at hand within the hour using a single support platform.