The client support that you will receive from your shared hosting company is really important, regardless if you have pre-sales questions and you are not a customer yet, or you've got a technical issue with a current account. Timely and clear information about a question or a problem can save you lots of time and efforts, not mentioning that this can often be a proof that you're ordering from a genuine website hosting provider not from some reseller. When you get a hosting account through a company that doesn't own its servers and it cannot access them directly, it's likely that you will wait for a couple of days in order to receive a reply to any kind of query, so your sites may remain offline for a long time. Alternatively, a provider which provides numerous ways of communication and has a technical support crew available at any time will assist you to right away and help you limit or completely avoid any kind of downtime and possible losses.

24/7 Customer Support in Shared Hosting

We offer 24/7 customer, billing and technical support for our Linux shared hosting. Even if you aren't our client yet and you have some questions, we can help you in a timely manner and give you the needed information, in order to give you the choice to make the very best decision when you get your new web hosting account. We are available anytime, including holidays and weekends, and we provide several means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have several telephone numbers globally, so you can call the one that is closer to you. The max response time for your e-mail messages and the tickets is 1 hour. The actual response time is no more than 15-20 minutes, so you can forget about waiting for a few days to receive assistance for any task or issue, regardless of its difficulty.

24/7 Customer Support in Semi-dedicated Hosting

Regardless of the semi-dedicated server that you choose, you'll be able to benefit from our 24/7 support services even on public holidays. All of your sites will be available all the time and so will we. With numerous communication options, you're able to select the best approach to contact us and find out about our solutions in case you do not have an account yet, or get support if you are already our customer. You're able to give us a call, start a chat with a live agent, send an e-mail or open a support ticket from the Help section of your Hepsia hosting Control Panel. The last two options come with a one-hour reply time warranty, though it hardly ever takes more than 20 mins to receive assistance irrespective of the nature of the problem. With our customer and tech support services, we are available for you every time you need us, not a couple of days after that.

24/7 Customer Support in VPS Web Hosting

In case you have a Virtual Private Server through us, you'll be able to contact us 24/7 for any kind of server-related issue or forvarious difficulties and / or questions about the pre-installed software your server is equipped with. If you have not acquired your virtual private server package yet, you'll be able to find out much more about our solutions by giving us a telephone call or by employing our live chat service. For more tech issues, you're able to send an email or open a support ticket via your billing Control Panel and you will get assistance within less than an hour no matter the time of the day, even on holidays and weekends. The actual response time normally does not extend past half an hour. If you need assistance with third-party software, you're able to use the Managed Services upgrade that you can include to every single VPS package and our administrators will assist you with any installation or troubleshooting issue you have experienced.

24/7 Customer Support in Dedicated Servers Hosting

All of the dedicated server packages that we supply feature 24/7 support through different means of communication and with a 1-hour maximum answer time guarantee. In case you want to find out more about the plans or you have some billing or general questions, you can call one of the local numbers we have internationally or you can use our live chat support and talk to a live agent. For solely tech difficulties which require the help of a tech support person or an administrator, you'll be able to open a ticket from your billing Control Panel or you could send an e-mail message, because all of these channels are more appropriate to track a certain issue. The answer time for them rarely exceeds half an hour, therefore you can forget about waiting for a whole day to get support. The support service is available for any kind of server-related issues, and the pre-installed software. In case you'd like to receive help with third-party applications, you may consider obtaining the Managed Services upgrade that we provide for all the plans.