Being able to get in touch with your cloud web hosting provider if you have any sort of questions or encounter any problems is important and how fast they will answer back and take action is usually crucial, particularly if your website is business-oriented, as longer downtime could mean losing potential clients. The support options are a way to recognize actual providers from resellers. The latter in most cases reply only to email messages or support tickets and you will have to wait for a whole day or even more to receive a response. In case your problem requires several replies, you may end up losing days in order to have a simple problem solved. With a legitimate and reputable web hosting provider, you should be able to contact the support at any time and get an instant reply no matter what the issue or the question is - pre-sales, customer or technical one.
24/7 Customer Support in Cloud Web Hosting
We acknowledge the importance of getting assistance in a timely manner, that's why our cloud web hosting services come with 24/7 support along with various means of contact. In case you do not have an account yet, you can easily give us a call or use our live chat and speak with a live representative, in order to inquire about our services or check if our servers meet the system requirements for your websites. In this way, you won't end up obtaining a service that you can't use effectively. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is strictly technical or it requires more analysis. Unlike the majority of providers on the market, we respond to all tickets within one hour, so you will not need to wait for a whole day. Our support services can be accessed day and night, even during official holidays.
24/7 Customer Support in Semi-dedicated Hosting
We know how important it is to get quick help, in particular when your site is not working properly for whatever reason. All our Linux semi-dedicated packages include 24/7 customer and tech support, therefore if anything happens, you'll be able to use several ways to let us know - phone line with multiple local numbers around the world, live chat, e-mail messages and support tickets. The first two options are for pre-sales, billing and common issues, which means that in case you do not have an account yet, for example, you can receive additional info about our services, or we can assist you with simpler tech problems. The other two methods are for solely technical problems or everything that's more time-consuming considering that it is easier to follow the conversation between you and our support team. The guaranteed maximum reply time for them is merely 1 hour, the typical one - 15-20 min, so you will not have to wait for an entire day so as to receive assistance like you may have to do with other providers.
24/7 Customer Support in VPS Web Hosting
If you have a Virtual Private Server through us, you will be able to get in touch with us 24/7 for every server-related issue or fordifferent issues and / or questions associated with the pre-installed software your server is equipped with. If you have not ordered a virtual private server package yet, you can find out much more about our solutions by giving us a telephone call or via the live chat service. For more technical problems, you're able to send an email message or open a trouble ticket via your billing Control Panel and you'll receive support within a maximum of an hour irrespective of the time of the day, even on weekends and holidays. The typical reply time usually doesn't extend past 30 minutes. In case you're looking for assistance for third-party software, you'll be able to take advantage of the Managed Services upgrade which you can add to every single VPS package and our admins will help you with any set up or troubleshooting issue you have encountered.
24/7 Customer Support in Dedicated Servers Hosting
All the dedicated server packages that we offer come with 24/7 support through numerous means of communication and with a 1-hour maximum reply time warranty. If you want to learn more about the plans or you have some general or billing questions, you're able to call one of the local numbers we have internationally or you could use our live chat support and talk with a live representative. For solely tech problems that need some help from a tech support person or an administrator, you're able to open a ticket from your billing Control Panel or you can send an email, because all of these channels are more appropriate to track a certain issue. The response time for them rarely surpasses 30 mins, which means that you can forget about having to wait for an entire day to get help. Our support service is available for any server-related issues, including the pre-installed software. When you need help with third-party apps, you may consider adding the Managed Services upgrade that we supply with all plans.