There're plenty of cloud web hosting suppliers on the market today, yet many of them are resellers that have restricted resources, especially in terms of support. One of the ways to distinguish them is the option to contact the company by phone. The level of support that you'll get via this channel of communication varies depending on the supplier - several of them provide dedicated telephone support, many others offer common and customer support only because some matters are more time-consuming and it is easier to be resolved through a ticket, particularly when the situation has to be escalated. However, it is good to find that you could always reach your website hosting supplier since there are various small issues that can be taken care of efficiently and timely with a call, not mentioning that you're able to get more information for the services before you become a customer.
Phone Support in Cloud Web Hosting
All of our cloud web hosting packages come with telephone support 14 hrs a day even on official holidays, therefore if you don't have an account yet, you're able to give us a call and learn more about our solutions or if we'll meet the system requirements for your websites. For your benefit, we have local phone lines in the United States, the United Kingdom and Australia, so that you will be able to contact the number which is nearer to you. In case you are an existing customer, we will assist you in a timely manner with all of the general and billing matters and with various tech issues to save you time and efforts - we acknowledge the fact that sometimes it is easier to talk to a live person and get things done promptly. Of course, some matters cannot be resolved on the phone, so in such a case you have the option to employ our ticketing system.
Phone Support in Semi-dedicated Hosting
The support services forall of the semi-dedicated server plans that we offer feature live phone support for fourteen hours a day. If you hesitate which plan will be appropriate for your websites, you would like to learn more about a plan's specs or you're looking for any other info on our services, you're able to call any of the local telephone numbers which we have in the United States of America, Great Britain and Australia and our customer support representatives will help you. If you currently own an account, you are able to contact us about general and sales matters, although we are usually able to assist with a large number of technical issues as well. For entirely technical problems you'll have to take advantage of our built-in ticketing system where the conversation between you and our tech support team will be in one place, which is the better option in case your trouble requires extra time to be dealt with or it has to be escalated to our sysadmins.