If you’ve ever got any enquiries connected to the hosting service in general or you experience a problem with your websites, you’ll have to get in touch with the hosting provider’s help desk support team. It may not matter how promptly they will answer when you've got a query of a generic nature, but an issue such as a mishandled app update, for instance, may result in your site becoming broken or inaccessible on the World Wide Web. And the longer you wait for the support team to lend you a helping hand, the longer the website will be inoperative. In case you offer services or goods online, any outage will influence your site in a harmful way and you may lose current or prospective customers. Lots of web hosting providers, chiefly resellers, answer emails and trouble tickets within twenty four hours, but in the digital world that’s far too long, since customers will rarely come back to a website that’s not working correctly for a long span of time.
One-Hour Response Guarantee in Cloud Web Hosting
Our Linux cloud web hosting packages include a 60-minute reply guarantee, which goes to say that no matter what inquiry or difficulty you may have, we’ll always be there to lend you a hand. As a matter of fact, it rarely takes more than half an hour to get an issue fixed or a question answered, and this is valid for both pre-sales and technical matters. Our client service team representatives will be at your disposal 24/7, even on national holidays and weekends, which implies that you will always obtain timely assistance. We know precisely how invaluable time can be, so by the time we reply to your ticket or e-mail, we’ll have enquired into the issue and, in case we haven’t discovered a solution, we will supply you with more details on what you have to do on your end – when the situation demands this. With our support service, you can rest assured that there will be someone to assist you momentarily, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take advantage of our astonishingly fast support services. You’ll receive an answer to any ticket posted from the web hosting Control Panel or e-mail sent to our client and technical support team in less than one hour. The response time is guaranteed and it’s valid irrespective of the issue – billing or technical. Often, it takes considerably less time to examine and troubleshoot a problem. We will supply you with more details if the solution entails something that should be done on your end. In case you get in touch with us during holidays or weekends, the response time will be the same and given that our support staff is available 24/7, you will receive instant help for any billing, general or technical issue regardless of the hour.