A live chat is one of the several methods of communication supplied by some web hosting suppliers as part of their support services. Depending on the company, the chat is used for pre-sales, billing and/or tech assistance. This way of communication is faster as compared to a support ticket and it'll make it much more unlikely to misspell or misunderstand anything compared to a call with an agent. In addition, when the problem that you experience needs some time to be investigated and dealt with, you are able to do something different at the same time instead of just waiting, as you'd have to do when you call. You can also use a live chat support service free of cost as long as you have web access even when your website hosting provider is based in another country and they do not have a local phone number you can call.
Live Chat Support in Cloud Web Hosting
We supply a live chat assistance service for all Linux cloud web hosting packages that we offer and we are able to support you with almost everything live. If you don't have an account with our company yet, we are able to give you more details about the plans in order to help you to select the most appropriate plan. In case you are a current customer, we will be able to help you with any general or billing matter in addition to with numerous common technical troubles, such as an e-mail address setup in a desktop e-mail client. When you can't give us a call for some reason or you are in some country where we do not have a local telephone number, our live chat will be the best choice to contact us. Needless to say, some matters require longer time to investigate and test, so you will need to open a ticket to our technicians, however, we're able to save you time and assist you with quite a lot of issues on the chat.
Live Chat Support in Semi-dedicated Hosting
The live chat support service that we offer is available every single day, even on weekends and holidays. It's the most effective way to find out more about our Linux semi-dedicated packages in case you don't have an account yet or to get some problem resolved if you are a client and our support representatives will assist you right away no matter what time of the day you join our chat. If you are unsure which package is more suitable for your websites, in case you need advice whether you should acquire a certain upgrade and how to obtain it or when you experience problems installing an e-mail account on your machine, you'll be able to get in touch with us and we'll provide you with the necessary info in a timely manner. Our live chat is available even after our telephone lines go off for the day, therefore when you have an account with us, you can be certain that you'll always find instant assistance with any question or issue that pops up.