A ticketing system is the most widely used means of correspondence that web hosting providers offer to their customers. It is typically part of the billing account and is the very best way to fix an issue that takes some time to investigate or that needs to be forwarded to an administrator. In this way, all replies added by either side will be stored in one location in the event that someone else wants to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts in order to perform a specific operation or to get in touch with the hosting company’s support team. If you wish to administer several domain names and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. Besides, it could take a considerable amount of time for the provider to reply to your tickets.