A ticketing system is the most widely used means of correspondence that web hosting providers offer to their customers. It is typically part of the billing account and is the very best way to fix an issue that takes some time to investigate or that needs to be forwarded to an administrator. In this way, all replies added by either side will be stored in one location in the event that someone else wants to work on the problem at hand and the information already exchanged in the ticket will be available to all parties. The drawback of deploying a ticketing system with most hosting platforms is that it is separate from the web hosting Control Panel, which implies that you’ll have to log in and out of no less than 2 accounts in order to perform a specific operation or to get in touch with the hosting company’s support team. If you wish to administer several domain names and each one of them is hosted in a separate account, you will have to use even more accounts at the same time. Besides, it could take a considerable amount of time for the provider to reply to your tickets.
Integrated Ticketing System in Cloud Web Hosting
With a cloud web hosting from us, you’ll never need to leave your account. Our ticketing system is built into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can seamlessly access any support ticket whilst you’re browsing through your website files or tweaking different settings. The ticketing system is being monitored 24x7 by our support team representatives and the response time is maximum 60 minutes, but it rarely takes more than twenty minutes to receive support. In stark contrast to other hosting companies, we do not charge extra for using the ticketing system, so you can get in touch with us as often as you like and ask for info regarding any technical or billing issue. In addition, you can read a selection of informative articles, which will help you resolve the most commonly encountered issues yourself.
Integrated Ticketing System in Semi-dedicated Hosting
The trouble ticket system that we are using is integrated into the Hepsia hosting Control Panel, which we have created for our Linux semi-dedicated packages, which goes to say that you won’t need a different platform to get in touch with our customer service staff – you can do that on the spot if you face an issue. Sending a new ticket requires several mouse clicks and finding an older one is equally easy. With our intelligent search filter, you can swiftly track down any ticket that you’ve already submitted. You can send a ticket at any particular point in time since our client support staff members are available to you 365 days a year and reply in no more than one hour, even though it seldom takes this much to get help. With the Hepsia Control Panel, you’ll have everything in a single location and you can just forget about the need to sign in and out of 2 or more platforms to resolve a simple issue.